Refund and Returns Policy
Nothing on this page is designed to run down the clock on your refund.
The window
30 days after delivery is the window. Email [email protected] with the order number to open one.
Condition we can accept
- Unused and undamaged, ready to go back on the shelf.
- Original box where the box is part of the protection.
- With all fittings, spares and instructions.
What we cannot take back
- Used, installed, drilled or otherwise altered goods.
- Seals broken on hygiene or safety packaging.
- Anything made to order.
- Gift cards and clearance items sold as final.
Who pays the return postage
- Ours to fix (wrong item, fault, transit damage): free return, label supplied.
- Yours to change (wrong choice, duplicate order): return postage at your expense, outbound charge retained.
Refunds
When the return is checked in we refund inside 5–7 business days, always to the original payment method.
You hear from us when the refund is sent, not weeks later.
Exchanges
Place the new order at your convenience and send the old item back; the refund follows on receipt.
Faulty goods
Faulty items fall under the manufacturer’s warranty. Send photographs, the order number and a description of what happened.
Where to send it
Sportz Source
440 Benmar Dr, Ste 2024, Houston, TX 77060, United States
Phone: (888) 629-1118
Email: [email protected]
Hours: Open Mon–Fri: 09:00–17:00 | Closed Sat & Sun
Please wait for a return confirmation email before shipping anything back, so we can match your parcel to your order.