Cancellation Policy
Plans change. Tell us early and it costs nothing at all.
- 01Before dispatch
- 02After dispatch
- 03Partial cancellation
- 04When we cancel
- 05Subscriptions and back-orders
- 06Contact
Before dispatch
Send the order number to [email protected]. Unpicked orders are cancelled and refunded in full inside 5–7 business days.
The practical figure is around 12 hours on a business day, and we will always attempt a late request.
After dispatch
Dispatch ends the cancellation window. From then on it is a return, whether refused or accepted.
A refused parcel is refunded on arrival back with us, less outbound carriage where it was charged.
Partial cancellation
Removing an item is straightforward before packing, and we will flag any effect on free shipping first.
When we cancel
Stock shortfalls, pricing mistakes and failed fraud checks are the three reasons we cancel. Full refund, with an email.
Subscriptions and back-orders
You will never be billed twice for one order. Back-ordered lines can be cancelled until they leave.
Contact
Sportz Source
440 Benmar Dr, Ste 2024, Houston, TX 77060, United States
Phone: (888) 629-1118
Email: [email protected]
Hours: Open Mon–Fri: 09:00–17:00 | Closed Sat & Sun